VALID EXAM ITIL-4-SPECIALIST-HIGH-VELOCITY-IT PREPARATION | ITIL-4-SPECIALIST-HIGH-VELOCITY-IT LATEST BRAINDUMPS PDF

Valid Exam ITIL-4-Specialist-High-velocity-IT Preparation | ITIL-4-Specialist-High-velocity-IT Latest Braindumps Pdf

Valid Exam ITIL-4-Specialist-High-velocity-IT Preparation | ITIL-4-Specialist-High-velocity-IT Latest Braindumps Pdf

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 5
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q82-Q87):

NEW QUESTION # 82
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost. What should the service desk agent do?

Answer:

Explanation:
Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user


NEW QUESTION # 83
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost.
What should the service desk agent do?

  • A. Escalate the issue to the IT manager for a decision
  • B. Advise the user to wait for the supplier to resolve the issue
  • C. Replace the printer with a backup unit temporarily
  • D. Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user

Answer: D


NEW QUESTION # 84
what should be included in an organization's approach to risk management

  • A. an approach to ensuring that risk management is continually aligned with objectives
  • B. nothing

Answer: A


NEW QUESTION # 85
What is the BEST way of demonstrating that user feedback is taken seriously, and is appropriately acted upon, in order to encourage more feedback in the future?

  • A. Sending surveys to users after every incident is resolved
  • B. Regularly provide updates about service improvements made as a result of user feedback
  • C. Publicly acknowledging the users who provided feedback
  • D. Implementing an automated feedback response system

Answer: B


NEW QUESTION # 86
A service provider has recently started providing services to a new client. Surveys have shown that most of client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.Which is the BEST recommendation to improve the user journey?

Answer:

Explanation:
Improve user training materials and methods as part of the "onboarding" step


NEW QUESTION # 87
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